You've got questions?

Good, that means you actually care. We’re here to answer all of them honestly. 


I’m looking to step up my marketing efforts with promotional products but don’t know what items to choose from that’s best for my business. Can Doheny Promo assist with that?

That is why we are here. Don’t just spend your marketing dollars on products no one will use; let us help you choose from items that will leave lasting impressions with potential customers. Please schedule a consultation today, and let’s focus your efforts in the right place!

Are your promotional products eco-friendly or made from sustainable materials?

At Doheny Promo, we understand the importance of sustainability and are committed to offering eco-friendly and sustainably sourced products whenever possible. We have a selection of environmentally-conscious items made from materials like recycled plastics, bamboo, and organic cotton, giving you the opportunity to make a positive impact with your promotional efforts.

We thrive on unique. You’re not like the other company down the road, and neither are we.

If you have a specific idea or need a product that isn’t part of our standard offerings, our team will work diligently to source or create a custom solution that aligns with your vision and requirements.

If you can think of it, we can get it.

Do you offer American-made or locally-sourced promotional products?

We’re proud to offer American-made and locally-sourced promotional products. We believe in supporting local businesses and can provide a range of items manufactured in the USA or within your local region. If this is a priority for your company, please let us know and we’ll be happy to guide you to the most suitable options.

How do you ensure the quality and durability of the promotional items you offer?

Ensuring the quality and durability of our promotional items is a top priority for Doheny Promo. We carefully vet our suppliers, perform quality checks throughout the production process, and continuously monitor customer feedback to maintain high standards. This allows us to confidently offer products that will effectively represent your brand and create a lasting impression.


How do I get started?

Simply reach out to us through our website, email, or phone. You can even just book a meeting! Our team will guide you through the product selection, customization options, and provide you with a quote based on your specific needs and preferences.

What is the typical turnaround time for an order from start to finish?

The typical turnaround time for an order with Doheny Promo varies depending on the product type and customization requirements, but generally falls between 2-4 weeks from start to finish. This includes the time needed for design, production, and shipping. We also offer rush services for clients with time-sensitive needs.

Can I request a sample of a product before placing a larger order?

Yes, you can request a sample of a product before placing a larger order. We understand the importance of ensuring the product meets your expectations, and we’re happy to provide pre-production samples for your review and approval.

How do I provide my company logo or artwork for the products, and what file formats do you accept?

You can provide your company logo or artwork via email or through our online platform. We typically accept high-resolution vector files in formats such as AI, EPS, or PDF. Our design team will review your artwork and guide you through any necessary adjustments to ensure optimal results.

Are there any artwork or setup fees? Should I expect a "gotcha"?

Additional fees may apply depending on the specifics of your order, such as setup charges for certain customization methods or artwork fees if extensive design work is needed. We will clearly outline any additional costs during the quoting process to ensure transparency and help you make an informed decision.

But we’ll always be up-front with you, and we never hide anything, especially fees.

What is your policy on order cancellations, returns, or exchanges for customized products?

Long story short, we’ve got your back. Our close relationships with our suppliers allow you the most flexibility, and allow us the ability to always get you what you want.

How can I track the progress of my order and the estimated delivery date?

We’ll provide regular updates and ensure that you’re kept informed throughout the entire process.

Do I need a company store to order any custom products from you?

Most certainly not! While company stores are a phenomenal asset for many brands, they’re not necessary, or even right for everyone. If you’d like to discuss a one-time order, book a consultation with us!

Company Stores

What is a company store?

Company stores are a convenient e-commerce solution for repeat promotional product orders. If you’re looking for reliable, repeatable business, then setting up your company store with us is an innovative business solution.

What is the process for setting up a Company Store, and how long does it take to launch?

Setting up a Company Store with Doheny Promo involves working closely with our team to select and customize the products you’d like to offer, as well as designing the store layout and functionality. The timeline for launching your store will vary depending on your specific needs but typically ranges from a few weeks to a couple of months.

What are the advantages of using company stores through Doheny Promo?

The honest answer is convenience. You have so many other things to worry about; why not let us and our third-party suppliers handle everything for you? The appeal to end-buyers is obvious: End-users can order when convenient, often with the items shipped straight to their doorsteps. Plus, the end buyer doesn’t have to track and place orders manually.

Can the design and layout of the Company Store be customized to match our brand identity and guidelines?

Absolutely! The design and layout of your Company Store can be fully customized to match your brand identity and guidelines. Our team will work with you to ensure that your store reflects your brand’s unique look and feel, creating a seamless shopping experience for your employees or customers.

How are orders handled and fulfilled through the Company Store, and what are the shipping options available for employees or customers?

Orders placed through your Company Store are handled and fulfilled by Doheny Promo, ensuring a streamlined process from start to finish. We offer a variety of shipping options to accommodate your needs, including standard, expedited, and international shipping, depending on your preferences and requirements.

What kind of reporting and analytics can we expect from our Company Store to help us track sales, inventory, and other key metrics?

With your Company Store, you’ll have access to comprehensive reporting and analytics that allow you to track sales, inventory, and other key metrics. This valuable data will help you make informed decisions about product offerings, promotional campaigns, and overall store performance to optimize your results.

Is there a minimum order requirement or ongoing fees associated with maintaining a Company Store through Doheny Promo?

The minimum order requirement and ongoing fees for maintaining a Company Store with Doheny Promo will vary depending on your specific needs and the scope of your store. Our team will provide you with a transparent cost breakdown during the initial consultation and work with you to find a solution that aligns with your budget and objectives.

But we’ll always be up-front with you, and we never hide anything, especially fees.